Frequently Asked Questions

How does a Jolly Soles fundraiser work?

The fundraising organisation purchases boxes at $47 per box. Each box includes 14 pairs. It is up to the fundraising organisation to determine what price they can sell their socks for to receive the best profit for their cause.


For example if you sell each pair for $6, your organisation will receive $37 per box profit. Or you may like to sell your adult pairs at a different price to your children's pairs.

What sizes are your socks?

We aim to cater for feet of every shape and size. From four years old to ninety nine - our socks will fit. All socks are unisex. This sizing chart is a guide only, you may need to double check your sock size once your order arrives.

SIZE GUIDE


Person

Sock Size

Standard Australian Size

Kids (4-8 yrs)

Extra Small

9 - 12 Kids Size

Kids (8-11 yrs)

Small

12 Kids - 2 Adult Size

Older Kids, Teens & Women

Medium

2 - 8 Adult Size

Women/Men

Large

8 - 12 Adult Size

Men

X-Large

12 - 14 Adult Size

What are your socks made from?

Our socks are made from 70 - 80% cotton, nylon, polyester and spandex. Percentage of cotton alters depending on type of sock ie crew, sports or ankle.

Our socks are great quality with reinforced stitching in the heel and toe.

Our socks are designed and packaged in Australia and manufactured in China

Are there any additional incentives?

We recognise here at Jolly Soles that receiving a great profit is vital. So if the physical fundraising boxes themselves are not required we will throw in one box worth of socks for free (orders over 15 boxes).


We also will give one free box for every over 30 boxes where upfront payment is received. If invoice is required, we can email it with our BSB/Account details.

I ordered a variety box but it didn't have my favourite pattern in it. What can I do?

We have more designs than we can fit in each box and will include as many different choices as we can in your boxes.  You can check out all of our current designs at our individual sock shop 

Can I return any unsold boxes?

Of course. Jolly Soles is happy to accept a maximum of 25% worth of unsold socks and will refund you accordingly. If you receive additional free boxes due to incentive offers - these pairs will not be refunded. The postage charge to return pairs are that of the customers. Please keep in mind, the sock packaging must be unopened and in good condition. If any individual sock need to be exchanged, get in touch with us. Please see our Terms and Conditions at https://jollysoles.com.au/pages/returns-exchanges.


Please email tanya@jollysoles.com.au prior to sending socks back for further information. Contact needs to be made within 75 days of original order otherwise refund request may not be accepted.

Do you have a minimum order?

Nope! But there is a delivery fee of $9.95 if you buy less than fifteen boxes.

Any upfront costs?

There are no upfront costs if you're a school, sporting club or a community group. We will send you a 28 day payment term invoice after the socks have arrived. We may ask you to fill out a credit application prior to accepting 28 day payment terms, requesting several committee members to sign our form. Please note, that individual fundraisers or organisations that can't do this will be required to pay upfront or use Afterpay.

How soon will my boxes arrive?

We aim to dispatch your order quickly.  We are partnered with Orana Business services who pack our orders Monday - Wednesday. Orders made on Thursday & Friday may not go out until the following week depending on the stock we have available at the office.

We’ll give you a tracking number so you can keep an eye on your precious cargo. 

Can you leave the boxes at my home address if no-one is there for delivery?

 The best option is to have the boxes delivered to a business or school address to avoid any delays in delivery. 

We use Australia Post for orders up to 5 boxes - fundraiser boxes are flat packed & assembly by customer is required, TNT is our courier of choice for larger orders. 

Do you ship overseas?

 We currently send to New Zealand only - please contact us at sales@jollysoles.com.au to find out more.

Can we customise our designs?

Yes we do this but only in large quantities, approx 500-700 pair per size per design.  This works especially well for charities and community groups with large member base.  If you'd like more information on customised designs, please email sales@jollysoles.com.au

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