Frequently Asked Questions

How does a Jolly Soles fundraiser work?

The fundraising organisation purchases our standard box at $53AUD per box. Each box includes 14 pairs. It is up to the fundraising organisation to determine what price they can sell their socks for to receive the best profit for their cause.


For example if you sell each pair for $6, your organisation will receive $31 per box profit. $7 per pair and you'll make $45 profit!

Or you may like to sell your adult pairs at a different price to your children's pairs.  The choice is yours.


Please note our bed socks packs are sold at a higher price per pair than our regular crew socks, please ensure your sales price factors this in.


What sizes are your socks?

What are your socks made from?

Our socks are made from 70 - 80% cotton, nylon, polyester and spandex.

Percentage of cotton alters depending on type of sock ie crew, sports or ankle.

All socks are great quality with reinforced stitching in the heel and toe.

Our products are ethically sourced with our long term supplier certified with BSCI Certification.

The cotton used is STANDARD 100 by OEKO-TEX® is one of the world's best-known labels for textiles tested for harmful substances.

Our socks are manufactured in China and designed and packaged in Australia.

Are there any additional incentives?

We recognise here at Jolly Soles that receiving a great profit is vital. So if the physical fundraising boxes themselves are not required we will throw in one box worth of socks for free (orders over 15 boxes).  This is ideal if you're holding a crazy sock day or market stall and boxes are not needed.

I'm not doing a fundraiser but I love your funky socks.  Can I order just one or two pairs?

Can I return any unsold boxes?

Of course. Jolly Soles is happy to accept a maximum of 25% worth of unsold socks and will refund you accordingly. If you receive additional free boxes due to incentive offers - these pairs will not be refunded. The postage charge to return pairs are that of the customers. Please keep in mind, the sock packaging must be unopened and in good condition. If any individual sock need to be exchanged, get in touch with us. Download Returns Form.


Contact needs to be made within 90 days of original order otherwise refund request may not be accepted.

Do you have a minimum order?

We have a two box minimum.  This can be a mix of any of our themed fundraiser boxes. 

Any upfront costs?

There are no upfront costs if you're a school, sporting club or a community group. We will send you a 28 day payment term invoice after the socks have arrived. We ask you to fill out a credit application prior to accepting 28 day payment terms, requesting several committee members to sign our form. 

Please order via website and select 28 day payment at checkout.  Send credit application back to sales@jollysoles.com.au  If you have selected this payment option, we will note send out order until we have received the form.


Please note, that individual fundraisers or organisations without a committee are not eligible for payment terms.  Upfront payment is required and Afterpay available.

How soon will my boxes arrive?

We aim to dispatch your order quickly.  We are partnered with Orana Business services who pack our orders Monday - Wednesday. Orders made on Thursday & Friday may not go out until the following week.

We’ll give you a tracking number so you can keep an eye on your precious cargo. 

Can you leave the boxes at my home address if no-one is there for delivery?

 The best option is to have the boxes delivered to a business or school address to avoid any delays in delivery.   If you are not home at time of delivery, it may take several days for courier to redeliver.  We can add a 'authority to leave' to your order - you must feel comfortable that your order will be safe as we will not be liable for any order is stolen/damaged.  Please add note to your order - if you would like to arrange.


We use Australia Post for orders up to 4 boxes - fundraiser boxes are flat packed & assembly by customer is required, TNT is our courier of choice for larger orders. 


If you have a special event or certain date that you require the boxes for, please order with additional time up your sleeve.  We aim to get our orders out within 1 -2 days of them being placed, but once they have left our warehouse - there may be delays with Australia Post/TNT that we are out of our control.

Do you ship overseas?

 We currently send to New Zealand only - please contact us at sales@jollysoles.com.au to find out more.

Can we customise our designs?

Yes we do this but only in large quantities, approx 500-700 pair per size per design.  This works especially well for charities and community groups with large member base.  If you'd like more information on customised designs, please email sales@jollysoles.com.au

RELATED ITEMS


Activity - Circus socks
$10.95
Activity - Jigsaw Socks
$12.95