SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
3 Turnbull Drive Mount Gambier South Australia AU 5290
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
[Re: Privacy Compliance Officer]
PO Box 1117, Mount Gambier South Australia AU 5290
Q:How does a Jolly Soles fundraiser work?
A: The fundraising organisation purchases boxes at $43 per box. Each box includes 14 pairs. It is up to the fundraising organisation to determine what price they can sell their socks for to receive the best profit for their cause.
For example if you sell each pair for $5 each, your organisation will receive $27 per box profit. Or you may like to sell your adult pairs at a different price to your children's pairs.
Q.What sizes are your socks:
A: We aim to cater for feet of every shape and size. From four years old to ninety nine - our socks will ﬁt. All socks are unisex. This sizing chart is a guide only, you may need to double check your sock size once your order arrives
Kids (4-8 yrs)
Kids (8-11 yrs)
12 - 2
Teenagers & Women
2 - 8
8 - 12
12 - 14
Q: What are your socks made from?
Our socks are made from 70 - 80% cotton, nylon, polyester and spandex. Percentage of cotton alters depending on type of sock ie crew, sports or ankle.
Q: Are there any freebies?
A: We recognise here at Jolly Soles that receiving a great profit is vital. So if you if the boxes aren't required, we will throw in one box worth of socks for free (orders over 15 boxes).
We also will give one free box for every over 30 boxes where upfront payment is received. If invoice is required, we can email it with our BSB/Account details.
Q: I ordered a variety box but it didn’t have my favourite pattern in it. What can I do?
A: This is exactly why we have our Extra Pair Initiative. Check out what is available online, use the discount code located on the back of every pair to receive 25% off & free shipping. The discount code only applies to purchase of pairs of socks, not fundraising boxes.
Q: I’d like to earn a little extra cash, on top of what I get from my variety boxes. Can Jolly Soles help?
A: Yes! Our Extra Pair Initiative is perfect for this. If any additional socks are purchased online, your members can simply select your fundraiser in the drop-down list provided and your cause will receive an additional $1 for every pair purchased.
Your school, club or cause will only show up on the list for 1 month from purchase of fundraiser boxes.
Q: Can I return any unsold boxes?
A: Of course. Jolly Soles is happy to accept a maximum of ﬁve boxes worth of unsold socks (70 pairs) and will refund you accordingly. The postage charge to return pairs are that of the customers. Please keep in mind, the sock packaging must be unopened and in good condition. If any individual sock need to be exchanged, get in touch with us. Please see our Terms and Conditions for more information.
Please email firstname.lastname@example.org prior to sending socks back for further information. Contact needs to be made within 4 months of original order otherwise refund request may not be accepted.
Q: Do you have a minimum order?
A: Nope! But there is a delivery fee of $20 if you buy less than fifteen boxes.
Q: Any upfront costs?
A: There are no upfront costs if you're a school, sporting club or a community group with an ABN. We will send you a 28 day payment term invoice. We may ask you to fill out a credit application prior to accepting 28 day payment terms. Please note, that individual fundraisers or organisations without an ABN will be required to pay upfront or use Afterpay.
Q: How soon will my boxes arrive?
A: We aim to dispatch your shipment two days after you order. We’ll give you a tracking number so you can keep an eye on your precious cargo. Deliveries are made Monday to Friday - so keep that in mind if you order on a weekend.
For larger orders over 200 boxes, we would appreciate 10 weeks notice to ensure we have enough stock and will not disappoint you.
Q: Can you leave the boxes at my home address if no-one if here for delivery?
A: Unfortunately, we can’t do that. So, make sure someone is around to collect your exciting delivery! The best option is to have the boxes delivered to a business or school address. Also, it is worth noting that we cant deliver to PO boxes.